While Mahindra has been setting new sales records with each passing month thanks to the success of its recent new-generation products, unfortunately, issues related to the after-sales experience have been on the rise in recent times. A few days ago, a Mahindra Scorpio Classic owner filed an FIR against Chairman Anand Mahindra and the company due to the absence of airbags in his SUV. Now, another incident has been reported from Haryana, involving a Mahindra XUV300 owner who has raised concerns about repetitive defects and mishandling of his SUV by the authorized service centre.
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A video of the incident has gone viral on social media, featuring a Mahindra XUV300 owner from Haryana expressing various concerns about his SUV. He has also reported mishandling his SUV while it was under repair at Mahindra’s authorized service centre. In the video, the Mahindra XUV300 owner claims that he purchased the SUV over a year ago but started facing problems with the overall electrical system of the vehicle.
The video continues with the Mahindra XUV300 owner sharing his ordeal with the media, stating that he reported the failure of the electrical systems in his car, including defects that appeared in its infotainment system and lighting systems. He also mentioned that the Mahindra service centre replaced the infotainment system under warranty. However, after a few days, the lighting system of his SUV stopped working abruptly, prompting him to return the vehicle to the service centre.
Escalated to higher authorities
After inspecting the vehicle, the Mahindra service centre officials requested the XUV300 owner to escalate these concerns to higher officials and promised a response within a day or two. However, according to the Mahindra XUV300 owner, the service officials did not address the reported issues even after three months, during which the vehicle remained at the service centre.
Additionally, the Mahindra XUV300 owner claimed that the front fender and bumper of his vehicle were scratched while it was parked at the service centre for around three months. While the service centre officials are denying the XUV300 owner’s claims, he has provided visual evidence to support his case, including pictures and videos of his XUV300 taken before he handed it over to the service centre, which show no visible scratches.
Frustrated by the lack of a suitable and justified response from the company or the authorized service centre, the Mahindra XUV300 owner has escalated the matter to the local police, who are in discussions with both the owner and the concerned Mahindra dealership regarding this issue.
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The post Fed up with issues in new Mahindra XUV300, owner wants to set it on fire [Video] first appeared on Cartoq.
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