A Scottish couple is letting the world know about their discontent after being quoted £17,374 (equal to around US$21,200 at current exchange rates) to replace their Tesla Model Y crossover’s batteries. The reason their EV’s power supply needed replacing? For driving while the weather was bad, they claim.
Johnny Bacigalupo and Rob Hussey said the trouble started after they went out to eat dinner earlier this month. Admitting that it was quite rainy in Edinburgh, where they were dining, they said that their Model Y was fine on the way to the restaurant, but refused to start when they tried to leave.
They waited nearly five hours for a tow truck to reach them from Tesla support, they told Edinburgh Live. From the beginning, then, they claim that the automaker’s customer service department was less helpful than they believed was reasonable.
advertisement scroll to continue
Read: Tesla Acknowledges That Model 3 Rear Bumpers Can Fall Off In The Rain
“After a few annoyingly difficult further calls, and one failed collection attempt, our car was collected by a firm suitable for Tesla collection and delivered to Tesla Edinburgh about 1 a.m.,” said Bacigalupo. “After complaints from me, we received a call at 5:30 p.m. on the Wednesday saying the battery was damaged due to water ingress and it was unfortunately not covered by the battery’s 8-year warranty and so the repair would be around £17,500. Did I wish to proceed?? I was flabbergasted and couldn’t really find my words.”
Bacigalupo said that he was expecting a £500 or £1,000 ($610 to $1,220 USD) bill at worst. Although he was in shock, he managed to get a manager on the phone to explain how the bill could be so large.
“He told me it had water in it due to the fact the weather in Scotland has been so bad. That was the issue. They said it’s not necessarily my fault, but it’s not Tesla’s to pay under warranty,” said Bacigalupo. “I pushed him on this and said I’ve never heard or something like this happening. He said it can happen with Range Rovers and Mercs, but I’m just not buying it.”
Although the couple admit that some parts of Scotland were under a special weather advisory last week, they say that the rain in Edinburgh was not unusual for the area. Bacigalupo says that his experience has been so bad that it’s making him question his decision to buy a Tesla.
“To date, it’s been a disaster of a service and the stress and worry of this is excruciating. I said to the manager, ‘so, my understanding is, Teslas are unfit for purpose in Scotland?’” he said. “If I had known the customer service would be so bad I’m not sure I would have bothered buying the car.”
Commercials Cooperation Advertisements:
(1) IT Teacher IT Freelance
立刻註冊及報名電腦補習課程吧!
电子计算机 -教育 -IT 電腦班” ( IT電腦補習 ) 提供一個方便的电子计算机 教育平台, 為大家配對信息技术, 電腦 老師, IT freelance 和 programming expert. 讓大家方便地就能找到合適的電腦補習, 電腦班, 家教, 私人老師.
We are a education and information platform which you can find a IT private tutorial teacher or freelance.
Also we provide different information about information technology, Computer, programming, mobile, Android, apple, game, movie, anime, animation…
(2) ITSec
www.ITSeceu.uk
Secure Your Computers from Cyber Threats and mitigate risks with professional services to defend Hackers.
ITSec provide IT Security and Compliance Services, including IT Compliance Services, Risk Assessment, IT Audit, Security Assessment and Audit, ISO 27001 Consulting and Certification, GDPR Compliance Services, Privacy Impact Assessment (PIA), Penetration test, Ethical Hacking, Vulnerabilities scan, IT Consulting, Data Privacy Consulting, Data Protection Services, Information Security Consulting, Cyber Security Consulting, Network Security Audit, Security Awareness Training.
Contact us right away.
Email (Prefer using email to contact us):
SalesExecutive@ITSec.vip