It’s standard procedure to factory reset your phone before sending it in for repairs – this keeps your personal data safe while removing any PIN/fingerprint/etc. locks that could prevent the technician from booting up the phone and testing it to see that the repair has been successful.
There is a better way – Samsung’s Maintenance mode from last year and the upcoming Repair Mode for Google Pixels (this is expected to be in the Pixel December Feature Drop). But those are maker-specific features – Google is now implementing a native Android solution that will be available to all…
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