- When 2024 Hyundai Santa Fe drivers shift into reverse, they could see a pop-up message about the Trailer Parking Assist feature.
- This pop-up could block a driver’s view of the road behind them, and is in violation of U.S. regulation.
- Hyundai will update the software in 18,206 Santa Fe SUVs in order to prevent the message from popping up.
Did you know that the inventor of the pop-up ad has apologized to society at large for making the internet worse? Fortunately for him, he isn’t to blame for the latest Hyundai recall, which isn’t about an ad, but is about an annoying pop-up message.
Instead of a commercial, a message about the Trailer Parking Assist function in the 2024 Santa Fe could block the backup camera feed. In all, the automaker believes that 18,206 examples of the SUV are affected by this issue in the United States.
Read: NHTSA Looking Into Claim That Hyundai’s 3.3-Liter V6 Is Prone To Failing
The automaker first discovered the problem during routine shipping quality confirmation checks. After an employee put a Santa Fe into the reverse gear, they noticed the pop-up message in the infotainment screen, blocking the live image.
The automaker quickly deduced that the cause of the issue was bad software logic, causing the message to pop up at the wrong time. Hyundai’s investigators determined that the pop-up could hinder rear visibility, and was therefore in violation of U.S. regulations.
Hyundai is aware of two unique reports of this issue from the U.S. market, but has not learned of any accidents or injuries resulting from it. However, since the fault leads to a lack of visibility, it could increase the risk of an accident and must be remedied.
Fortunately for Hyundai, that should be pretty simple as it is a software issue. The automaker plans to start reaching out to customers on June 1, and they will be asked to return their Santa Fe to a nearby dealership. There, the SUVs will receive an update which eliminates the logic that is causing the Trailer Parking Assist message to show up.
Hyundai will offer this update free of charge to customers, and says that 2024 Santa Fe models built after March 6 will no longer experience this issue due to a change in software implementation at the factory.
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